Check your confirmation email
Review the products purchased, delivery address, and order reference to confirm that the submitted information is correct.
Best first step after orderingTailTrek Help Center
Clear support for every journey together.
Find practical guidance for orders, sizing, travel equipment, everyday pet care, returns, discounts, and product support in one calm, easy-to-navigate place.
24/7 customer support
Free shipping
3–5 calendar day delivery
30-day free returns
Guided support
Choose what you need help with.
Select a topic to see the most useful next steps. Each answer is organized to help you resolve common questions quickly without crowded or repetitive information.
Allow 3–5 calendar days
TailTrek orders are normally delivered within 3–5 calendar days. Free shipping is included on every product.
Standard delivery windowContact us for unusual delays
Send your full name, email address, and order number so the support team can review the latest information.
Include your order numberMeasure before selecting
For collars, measure where the collar naturally sits. For harnesses, measure the neck and the widest part of the chest.
Use a flexible measuring tapeUse the larger measurement
When your pet falls between sizes, select the size that safely accommodates the larger measurement.
Adjust for a secure fitPerform a two-finger check
A properly fitted collar or harness should allow approximately two fingers between the product and your pet.
Recheck after movementConfirm the vehicle setup
Secure seats, restraints, hammocks, and extenders according to the product instructions before placing your pet inside.
Test before departureReview carrier measurements
Compare your pet’s standing height, body length, and weight with the listed product dimensions.
Confirm transport requirementsPrepare familiar essentials
Introduce carriers and crates before travel and include water and a familiar comfort item.
Plan comfort before movementFree returns and exchanges
Eligible products can be returned or exchanged free of charge within 30 days.
30-day support windowAutomatic 15% subscriber savings
Successful email subscribers receive an automatic 15% sitewide discount that is not limited to the first order.
No discount code requiredSelected products receive 20% off
Products included in selected promotional offers receive an automatic 20% discount.
Available on eligible productsOur service standard
Support designed around real pet life.
TailTrek combines practical product guidance with dependable service, helping pet parents make confident decisions before, during, and after every purchase.
24/7 support
Assistance is available around the clock for product, order, and service questions.
Free shipping
Every TailTrek product includes free shipping with no minimum purchase requirement.
3–5 day delivery
Orders are normally delivered within 3–5 calendar days after processing.
30-day free returns
Eligible products can be returned or exchanged free of charge within 30 days.
Automatic discounts
Subscriber and promotional savings apply automatically without discount codes.
Frequently asked
The details pet parents ask about most.
Open any question for a direct answer. Only one answer remains open at a time to keep the page clean and focused.
How quickly will my order arrive?
TailTrek orders are normally delivered within 3–5 calendar days. Free shipping is included on all products.
How do I select the correct harness or collar size?
Measure your pet’s neck and the widest part of the chest, then compare those measurements with the product sizing information.
Can I return or exchange a product?
Yes. TailTrek offers free returns and exchanges within 30 days for eligible products.
How does the 15% subscriber discount work?
After successfully subscribing by email, customers receive an automatic 15% sitewide discount with no discount code required.
Which products receive the automatic 20% discount?
The automatic 20% discount applies to selected products included in TailTrek promotional offers.
Are travel carriers suitable for airline use?
Some carriers are designed for travel use, but airline requirements vary. Confirm the latest carrier rules before travelling.
What should I include when contacting support?
Include your full name, email address, order number when applicable, product name, and a clear description of the issue.
Send a support request
Provide the information below so the support team can identify and review your request.